Thank you for your interest in Hamsa AI, Inc. ("Hamsa," "we," "our," or "us"). Hamsa provides a comprehensive Automatic Speech Recognition (ASR) service powered by deep learning models, enabling companies to achieve faster and more accurate transcriptions, which results in more reliable data—whether on-premises or in the cloud.
Privacy Notice Overview
This Privacy Notice explains how we collect, use, and disclose personal information—information that directly identifies you or could potentially identify you. It applies to the Hamsa websites and mobile applications that post or link to this Privacy Notice, including our website at https://www.tryhamsa.com/ (collectively referred to as the "Site"), and the services offered in connection with the Site (collectively with the Site, the "Service").
Customer Data Processing
When customers use our Service to submit or manage content related to their end users ("Customer Data"), we process this information strictly on behalf of and under the instructions of our customers, who are the data controllers. This Privacy Notice does not cover such processing, and we recommend reviewing the privacy policies of the respective customers. For more details, please refer to the Customer Data section of this Privacy Notice.
1. Information Collection and Use
We collect personal information during your interactions with the Service. This includes:
Information You Provide: Personal details like your name, email, phone number, company name, and interests when inquiring about our Service or scheduling a demo. We use this information to communicate with you, schedule demos, and respond to your inquiries.
Registration Details: Information provided during account registration, such as name, email, and password. This data is used to manage your account and provide you with relevant services and support.
User Content: Any files, documents, or data you upload or transmit via the Site. This content is stored and used as part of the Service.
Payment Information: Payment details collected during Service sign-up. For credit card payments, third-party processors like Stripe handle your payment details, and we do not store such sensitive information.
Communications: Information collected through your communications with us, including newsletters or updates subscriptions, which we use to respond to your inquiries and enhance our services.
Marketing Emails: If you opt-in to receive updates from us, your email and preferences are used to send you relevant product and service information. You can unsubscribe from these communications at any time.
Employment Applications: Personal and professional information collected during job applications, used to evaluate and communicate with candidates.
2. Data Protection Mechanisms for Sensitive Data
At Hamsa, we take the protection of sensitive data seriously. We implement industry-standard security measures to safeguard personal data, particularly sensitive information, from unauthorized access, alteration, disclosure, or destruction. Our data protection mechanisms include:
Encryption: We employ end-to-end encryption (both in transit and at rest) for sensitive data, ensuring that it remains secure during storage and transfer.
Access Control: Strict access controls are enforced to limit access to sensitive data. Only authorized personnel with specific permissions can access such data, based on a principle of least privilege.
Anonymization and Pseudonymization: Where appropriate, we apply techniques like anonymization or pseudonymization to minimize risks associated with the processing of sensitive data.
Regular Audits and Monitoring: We regularly audit our systems and processes to ensure compliance with security protocols. Continuous monitoring helps us identify and respond to any potential threats or breaches swiftly.
Data Backup: Secure and encrypted backups of sensitive data are maintained to ensure data integrity and availability in the event of data loss or corruption.
3. Third-Party Information
We may receive additional personal information from third-party sources, such as business partners, payment processors, or social media platforms. This data helps us operate and enhance our services, manage communications, and deliver targeted content.
4. Use of Cookies and Tracking Technologies
We, along with our third-party partners, use cookies and other tracking technologies to collect data about your device and usage of our services. This includes:
Device Information: IP address, browser type, device model, and other unique identifiers.
Usage Data: Details about how you interact with our Site, such as pages visited, links clicked, and other user actions.
Analytics and Advertising: Tools like Google Analytics help us measure and understand user behavior, and we may also use this data for targeted advertising.
5. Sharing of Personal Information
We may share your personal information with third-party service providers or business partners who assist us in delivering our Service. This sharing includes:
Service Providers: Companies that provide hosting, payment processing, analytics, and marketing services.
Corporate Accounts: If your Hamsa account is managed by your employer, certain usage data may be accessible to the account administrator.
Legal Requirements: We may disclose information if required by law or to protect our rights and interests.
Corporate Transactions: In the event of a business transaction such as a merger or sale, your information may be transferred.
With Your Consent: We may share your information with others if you provide explicit consent.
6. Control Over Your Information
You have control over your personal information, including:
Email Preferences: You can unsubscribe from promotional emails at any time, although some service-related communications are mandatory.
Account Modifications: You can update your account details through the account settings page on the Service.
7. Cookies and Tracking Technologies Opt-Out
You can manage your cookie preferences through your browser settings or mobile device settings. However, disabling cookies may affect your experience on our Site.
8. Retention and Deletion of Google User Data
For Google user data, Hamsa adheres to strict retention and deletion protocols as per legal, regulatory, and operational requirements. The key principles of our Google user data handling are:
Data Retention: Google user data is retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
Data Deletion: Upon the expiration of the retention period, or upon a verified request from a user, we ensure that Google user data is deleted securely.
User Control: Google users have the right to request the deletion of their data at any time. Requests for data deletion can be made by contacting us directly at [email protected].
9. Updates to This Privacy Notice
We may update this Privacy Notice periodically. We will notify you of any significant changes by posting the new notice on our Site and indicating the date of the latest revision.
10. Contact Information
If you have any questions or concerns about this Privacy Notice or your personal information, please contact us at [email protected].
11. Additional Resources
For more information on how we handle personal information, please refer to our Subprocessor List and other related resources linked in this document.
12. Acceptance of Terms
By using our Site and Service, you agree to the terms outlined in this Privacy Notice. If you do not agree, please refrain from using our services.