In an exciting new development, Hamsa is proud to announce the launch of our innovative app on the Zendesk Marketplace, designed specifically to empower Arabic-speaking call centers and customer service departments. This game-changing app seamlessly integrates with Zendesk, enabling businesses to unlock the full potential of their voice data and revolutionize their customer service operations.

Transforming Call Centers with AI-Driven Insights

Imagine a world where every customer interaction is not only heard but truly understood. Hamsa’s Zendesk app brings this vision to life by leveraging advanced AI technologies to transcribe calls, create detailed summaries, and perform sentiment analysis—all in real time. For the first time, Arabic-speaking call center managers can gain deep insights into the performance of their agents and the satisfaction of their customers with unparalleled precision.

Key Features That Set Your Call Center Apart

Hamsa’s app is packed with powerful features designed to take your call center to the next level:

• Accurate Transcription: Transcribe customer calls with exceptional accuracy, ensuring that no detail is missed, and every word is captured.
• Comprehensive Summaries: Generate concise summaries of each call, saving time for managers and agents while maintaining a clear record of customer interactions.
• Sentiment Analysis: Automatically detect the emotional tone of conversations, helping you understand customer satisfaction and areas where your service can improve.
• Topic Detection: Identify the key topics of discussion in each call, providing valuable insights into common customer concerns, complaints, and inquiries.

Why Hamsa’s Zendesk App is a Game-Changer

For too long, Arabic-speaking call centers have struggled with limited tools that fail to capture the nuances of the Arabic language. Hamsa’s app changes the game by offering a solution built from the ground up to handle the complexities of Arabic dialects and scripts. With this app, call center managers can finally have a complete understanding of their operations, from agent performance to customer satisfaction, all while being able to analyze and act on data that was previously inaccessible.

Elevate Customer Experience and Operational Efficiency

With Hamsa’s Zendesk app, your call center will not only operate more efficiently but also provide a significantly enhanced customer experience. By understanding the true sentiment behind customer calls and identifying recurring topics, managers can make informed decisions that lead to better service, higher customer satisfaction, and a more engaged workforce. The ability to quickly generate actionable insights means that you can respond to trends and issues as they arise, rather than reacting to them after the fact.

Join the Revolution

Hamsa’s commitment to advancing Arabic voice AI continues with this groundbreaking Zendesk app. We invite you to join the revolution and see how our technology can transform your call center into a powerhouse of customer satisfaction and operational excellence.

The future of customer service is here, and it speaks your language.